Returns Policy

 

Your satisfaction is our top priority.

Within 30 days of delivery of shipment, you may return or exchange any unopened merchandise that's in new condition including original packaging and accessories.

Return Exchange
  • Merchandise must be in New condition along with All the original packaging.
  • Merchandise to be returned must be shipped in a protective box in addition to the manufacturer's packaging.
  • Full refund including the shipping cost if the return is a result of our error.
  • If your return is Not due to our error, we will deduct the shipping costs plus a 15% restocking fee from your refund.
  • Refund will be made in the same form of payment originally used for purchase.
  • You will receive a refund within 7 business days of our receiving your return.
  • Do not ship the merchandise back to us without notifying us first.
  • Merchandise must be in New condition along with All the original packaging.
  • Merchandise to be returned must be shipped in a protective box in addition to the manufacturer's packaging.
  • Shipping is paid for by TorchBowling.com if the exchange is a result of our error.
  • If your exchange is Not due to our error, a shipping charge will apply for reshipping the merchandise back to you.
  • Do not ship the merchandise back to us without notifying us first.

Manufacturer's Warranty Claims
Products are sold together with and subject to the applicable licensing agreements and/or warranties of the Manufacturer. Other than the Manufacturer's express written warranties, all products are sold as is and without warranty express or implied. TorchBowling.com assumes no responsibility or liability for Manufacturer's warranty claims. TorchBowling.com will return defective items to the Manufacturer as Buyer's agent during the warranty period. TorchBowling.com reserves the right to require Buyers to return defective goods directly to the Manufacturer under the Manufacturer's return policy. Freight or transportation costs required to replace any product under the terms of the Manufacturer's limited warranty will be at the Buyer's expense.

Our liability shall be to replace the product with an identical or reasonably equivalent product. In the alternative, we may issue a store credit in the amount of the purchase price if we are unable to supply a replacement product.

* Drilling charges are not covered under the manufacturer's warranty.

Order Cancellation Refund Policy
All credit cards are debited at time of purchase for amount of purchase to ensure validity of credit card. Cancellation will incure a fifteen percent (15%) credit card fee deducted from your refund. This will cover the costs and fees we incur in processing your order. An order is considered placed when you agree to purchase. We are not trying to offend, upset or take advantage of anyone. We are just trying to recoup the fees and costs we are out. If you cancel your order AFTER it has been shipped, the Return Policy Information listed above must be followed.

Claims of a shortage, misshipment, or damaged goods must be received within 5 business days of receipt or the goods will be deemed delivered and accepted as of the invoice date.

Refusal Of Package
If you refuse a package without TorchBowling.com's consent to do so, we reserve the right to charge you any fees that may incurre by the shipping company.

Bowling Balls
Once a bowling ball is drilled, we cannot accept it as a return or an exchange.

Bowling Shoes
If you have purchased bowling shoes and need to try them on for size, please do so on a clean/dry surface. If the shoes are not in New condition, we cannot accept them.

Packaging
Please keep all original packaging until you are certain that you will not return or exchange the merchandise.

Call 631-569-2108 for return authorization.